• Application Deadline:
• Position: Customer Service / Estate Management Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Key Responsibilities

• Serve as the primary point of contact for tenants, clients, and residents


• Handle inquiries, complaints, and service requests in a timely and professional manner


• Oversee daily estate operations, ensuring cleanliness, security, and functionality


• Coordinate maintenance, repairs, and facility services


• Conduct routine inspections of properties and common areas


• Manage tenant onboarding, documentation, and move-in/move-out processes


• Ensure compliance with estate rules, policies, and safety standards


• Liaise with service providers (security, cleaners, technicians, etc.)


• Maintain accurate records of tenants, complaints, and maintenance activities


• Support rent collection follow-ups and general administrative tasks

Requirements & Qualifications

• Minimum of HND/B.Sc. in Estate Management, Business Administration, or related field


• 2–4 years of experience in customer service, estate, or property management


• Strong interpersonal and communication skills


• Ability to handle complaints and resolve issues effectively


• Good organizational and multitasking abilities


• Basic knowledge of facility/estate management practices


• Proficiency in MS Office tools


• Proximity to Ikeja or its environs is an added advantage

Key Skills:

• Customer Relationship Management


• Estate/Property Administration


• Complaint Resolution & Problem Solving


• Communication & Interpersonal Skills


• Attention to Detail & Organization