• Application Deadline:
• Position: Customer Service Expert / Team Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Role Overview

• The organization is looking for a Customer Service Expert / Team Lead who can deliver exceptional customer experiences, close sales, and lead a small team to hit targets.


• This role is for someone who understands that great service drives revenue and isn’t afraid to implement marketing strategies to get results.

Key Responsibilities

• Own the Customer Experience: Handle inquiries, complaints, and orders across phone, WhatsApp, email, and social media with professionalism and speed.


• Drive Sales: Identify upsell and cross-sell opportunities, handle objections, and close sales while keeping the customer first.


• Implement Marketing Strategies: Execute campaigns, promotions, and follow-up sequences to convert leads and retain customers.


• Lead & Support the Team: Guide junior staff, set daily targets, monitor performance, and ensure consistency in service standards.


• Analyze & Improve: Track key metrics like response time, conversion rate, and CSAT. Spot recurring issues and propose solutions.


• Represent the Brand: Be a product expert on bespoke clothing and leather goods, and communicate the brand's value clearly to customers.

What We’re Looking For

• Experience: 3+ years of experience in customer service, sales, or a client-facing role. Team lead experience is a plus.


• Sales Capabilities: Proven ability to close sales and handle objections confidently.


• Marketing Execution: Hands-on experience implementing marketing strategies, campaigns, or sales scripts.


• Languages: Excellent communication skills in English. Knowledge of Yoruba or Igbo is an advantage.


• Technical Skills: Strong organizational skills and comfort using CRM tools, WhatsApp Business, and basic spreadsheets.


• Mindset & Passions: A proactive, problem-solving mindset with attention to detail, alongside a passion for fashion, luxury goods, and African culture.