Job Description
Role Summary
- The Social Media Manager is responsible for planning, executing, and optimizing the company’s social media strategy across all relevant platforms.
- This role drives brand visibility, audience growth, engagement, and conversion through compelling content, data-driven campaigns, and consistent brand storytelling.
Key Responsibilities
Strategy & Planning:
- Develop and execute a comprehensive social media strategy aligned with overall marketing and business objectives.
- Create monthly and campaign-based content calendars across all platforms.
- Identify platform-specific opportunities (Instagram, TikTok, X, LinkedIn, Facebook, Snapchat, YouTube, etc.).
Content Creation & Management:
- Oversee creation of high-quality content including posts, reels, videos, stories, captions, and copy.
- Ensure brand voice, tone, and visual identity are consistently applied across all channels.
- Collaborate with graphic designers, videographers, influencers, and content creators.
Community Management:
- Manage daily posting, scheduling, and publishing of content.
- Monitor comments, DMs, and mentions; respond professionally and promptly.
- Build and nurture an engaged online community.
Campaigns & Growth:
- Plan and execute organic and paid social campaigns.
- Support product launches, promotions, events, and seasonal campaigns.
- Identify and manage influencer and brand collaborations where applicable.
Analytics & Reporting:
- Track performance metrics including reach, engagement, growth, traffic, and conversions.
- Prepare weekly and monthly social media performance reports.
- Use insights to continuously optimize content and strategy.
Trend Monitoring & Innovation:
- Stay up to date with social media trends, platform updates, and best practices.
- Test new formats, tools, and ideas to drive growth and relevance.
Role Level Expectations
- Owns platform strategies and campaign execution.
- Leads reporting, insights, and optimization.
- Manages creators and collaborates cross-functionally.
Key Performance Indicators (KPIs)
- Audience growth and engagement rate
- Content reach and impressions
- Campaign performance
- Conversion or traffic driven from social media
- Community response time and sentiment.
Required Skills & Qualifications
- Bachelor’s Degree in Marketing, Communications, Media, or a related field.
- Proven experience managing brand social media accounts.
- Strong copywriting and storytelling skills.
- Solid understanding of social media analytics and reporting tools.
- Experience with content scheduling tools (e.g., Meta Business Suite, Hootsuite, Buffer, Sprout).
- Strong organizational, communication, and time-management skills.
Preferred Skills:
- Experience running paid social campaigns.
- Basic understanding of graphic design and video editing tools (Canva, Adobe, CapCut, etc.).
- Influencer marketing or community-led growth experience.
- E-commerce or brand marketing experience.