• Application Deadline:
• Position: Experienced Front Office Personnel



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team.


• The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.


• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.


• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.


• Provide information about hotel services, local attractions, transportation, and dining options.


• Maintain accurate records of guest accounts, payments, and room availability.


• Resolve guest complaints promptly and escalate issues to the supervisor when necessary.


• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.


• Operate the hotel’s front office systems (PMS) and maintain updated data.


• Handle cash, credit card transactions, and prepare shift reports accurately.


• Uphold hotel policies, grooming standards, and service quality at all times.

Qualifications & Skills

• OND, HND, or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).


• Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).


• Strong communication and interpersonal skills.


• Good organizational and multitasking abilities.


• Proficiency in Microsoft Office and hotel management software (PMS).


• Professional appearance, positive attitude, and excellent customer service skills.


• Ability to work flexible shifts, including evenings, weekends, and holidays.