• Application Deadline:
• Position: City Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Abuja




• Job Field Sales and Business Development 
  
  

POSITION SUMMARY:

• The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.


• The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.

ROLES & RESPONSIBILITIES:

City Operations & Leadership

• Provide leadership and oversight for all functional teams within the city.


• Ensure seamless coordination across departments to achieve operational efficiency.


• Translate company strategy into executable city-level plans.


• Monitor daily operations and resolve cross-functional challenges.


• Act as the company’s representative for city-level engagements and partnerships.

Revenue, Portfolio & Risk Management

• Oversee city sales operations to drive lead generation


• Ensure adherence to approve acquisition processes, pricing models, and risk policies.


• Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.


• Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.


• Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.


• Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.

Operations, Recovery & Asset Management

• Oversee station officers and recovery operations to maintain portfolio quality.


• Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.


• Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.


• Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.


• Minimise asset downtime and operational disruptions across the city.

People Leadership, Administration & Compliance

• Lead and coordinate city-level administrative and facility operations.


• Ensure accurate record-keeping, reporting, and operational documentation.


• Manage, coach, and develop team leads and staff across all functional areas.


• Conduct performance reviews, enforce discipline, and support employee engagement initiatives.


• Ensure adequate staffing levels and support onboarding of new hires.


• Promote compliance with company policies, ethical standards, and operational procedures across all teams.


•  Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.

Financial & Performance Management

• Own city-level budgets and cost control initiatives.


• Monitor revenue, expenses, and profitability for the city.


• Track KPIs across teams under the city.


• Prepare and submit periodic performance and operational reports.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.


• Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.


• Proven experience managing multi-functional teams.


• Strong understanding of sales operations, credit risk, collections, and asset management.

Key Skills

• Strong leadership and people management skills


• Excellent operational and analytical capability


• Ability to manage risk and enforce compliance


• Strong stakeholder management and communication skills


• Problem-solving and decision-making ability


• High level of integrity and accountability

KPIs

• City revenue and portfolio growth


• Sales target achievement rate


• Portfolio at risk (PAR) and delinquency rate


• Recovery success rate


• Asset utilisation and downtime


• Operational cost efficiency


• Customer satisfaction scores


• Compliance and audit outcomes