Job Description
Job Description
- The Industrial Camp Boss / Site General Manager owns everything that makes an industrial campus run safely, smoothly, and to a world-class standard — every day, without exception.
- This is not a maintenance supervisor role with extra duties bolted on. It is the single point of operational accountability for the physical site: its infrastructure, its safety, its security, and the experience of everyone who lives, works, or visits there.
- The site is large and the team is substantial.
- The successful candidate will be a genuine operator — someone who has run a facility, a base, or a comparable site before, and who treats a campus the way a ship's captain treats a vessel: total ownership, total accountability, zero tolerance for “that's not my department.”
- Where most facilities roles stop at “keeping the lights on,” this role is mandated to deliver a hospitality-grade experience on an industrial site — guesthouses, catering, and VIP hosting run with the same polish as a well-managed 5-star hotel, layered on top of the engineering and security discipline of a serious industrial operation.
Requirements
Maintenance & Facilities Management:
- Own all planned preventive maintenance (PPM) and reactive maintenance across electrical, mechanical, plumbing, HVAC, civil works, and general infrastructure.
- Maintain an asset register and maintenance schedule for all critical site equipment (generators, pumps, transformers, water treatment, etc.), with documented uptime targets.
- Manage power and water continuity, including backup systems, and ensure rapid response to any failure or outage.
- Oversee grounds keeping, civil infrastructure, waste management, and general site upkeep to a consistently high visual and functional standard.
- Manage facilities-related contractors and vendors, ensuring SLAs are met and costs are controlled.
- Maintain compliance with relevant health, safety, and environmental (HSE) regulations and standards.
Security Management:
- Design, implement, and continuously improve site security protocols: access control, perimeter security, surveillance (CCTV), and visitor management.
- Supervise the security workforce (in-house and/or outsourced guard force), including rostering, performance, and conduct.
- Own incident response — from minor breaches to serious security events — including documentation, escalation, and after-action review.
- Liaise with external security agencies, law enforcement, and emergency services as needed.
- Conduct regular risk assessments and security audits of the campus, recommending and implementing improvements.
- Maintain emergency preparedness plans (fire, medical, security threat, natural disaster) and run periodic drills.
Hospitality & Guest Experience:
- Own the end-to-end experience of anyone living on, working on, or visiting the campus — staff accommodation, guesthouses, catering, and event hosting.
- Set and enforce service standards for catering and housekeeping that meet a five-star hospitality benchmark, not an industrial-canteen one.
- Personally oversee VIP visits and high-stakes hosting moments — board visits, investor tours, government or partner delegations — ensuring flawless execution.
- Manage relationships with hospitality vendors (catering, laundry, housekeeping contractors) and hold them to the same standard expected of the in-house team.
- Continuously gather feedback from site residents and visitors and act on it — comfort and experience are measured, not assumed.
Leadership, Budget & Reporting:
- Lead a multi-disciplinary team across maintenance, facilities, security, and hospitality functions, setting clear standards and holding the team to them.
- Own the site operating budget, track spend against plan, and proactively flag risks or savings opportunities.
- Provide regular, honest reporting to the MD/CEO on site status, incidents, risks, and spend — surfacing bad news early rather than managing it quietly.
- Build and maintain standard operating procedures (SOPs) across all four functional areas, so the site does not depend on any single person's memory.
- Drive a culture of pride, discipline, and accountability among on-site staff, including contracted and outsourced personnel.
Person Specification
- 8+ years of progressive experience in facilities management, site/base operations, hospitality operations, or a comparable multi-disciplinary operational role.
- Demonstrable experience managing a sizeable team (20+ staff) across more than one functional discipline.
- Prior experience in industrial, oil & gas, manufacturing, hospitality (resort/hotel operations), or similarly complex live-site environments is strongly preferred.
- Experience managing security operations and/or working closely with security personnel is required.
- Experience managing budgets and vendor/contractor relationships at a meaningful scale.
Skills & Attributes:
- Calm, decisive crisis management — able to take charge of an incident (power failure, security breach, medical emergency) without waiting for instruction.
- Genuine hospitality instinct — understands and cares about the experience of guests and residents, not just the mechanics of facilities.
- Strong people leadership across a diverse, multi-skilled workforce, including lower-skilled and contracted staff.
- Comfortable with data and reporting tools (Excel at minimum) for tracking maintenance schedules, incidents, and budgets.
- High personal presence and credibility — able to represent the site confidently in front of senior leadership, investors, or visiting dignitaries.
- Willingness to be resident or near-resident on site, with availability for emergencies outside standard hours.
Benefits