• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Abuja




• Job Field Customer Care, Success and Service 
  
  

About the Role

• TLP Media is seeking a warm, intelligent, and customer-focused Customer Service Officerto serve as the first point of contact for clients.


• The ideal candidate should possess excellent interpersonal skills, be capable of converting inquiries into paying customers, and maintain professionalism while enforcing company policies and procedures.

Responsibilities

• Build and maintain strong relationships with clients.


• Respond promptly to client inquiries and concerns.


• Convert prospects into paying customers through effective communication.


• Ensure clients have a seamless and positive experience.


• Enforce company policies while maintaining customer satisfaction.


• Maintain customer records and provide regular feedback on customer trends.


• Collaborate with internal teams to improve client experience.

Requirements

• Minimum of 2–3 years experience in customer service, client relations, or a similar role.


• Excellent communication and interpersonal skills.


• Strong negotiation and conflict-resolution skills.


• Ability to multitask and manage client expectations.


• Experience in media, hospitality, or service industries is an advantage.


• Proficiency in CRM tools is a plus.