• Application Deadline:
• Position: Automobile Service Technician/ Coordinator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Engineering / Technical 
  
  

Responsibilities

Service Operations:

• Coordinate daily service activities for 2W & 3W across workshops and service points.


• Schedule preventive maintenance, repairs, and warranty jobs.


• Monitor job cards, turnaround time (TAT), and service completion status.


• Ensure adherence to OEM and company service standards.

Workshop & Technician Coordination:

• Liaise with service technicians and workshop supervisors to allocate jobs efficiently.


• Track technician productivity and escalate service delays where necessary.


• Support technical teams with service documentation and process compliance.

Spare Parts Coordination:

• Coordinate spare parts requirements for routine servicing and repairs.


• Track parts usage and ensure proper documentation for issued parts.


• Work with parts/store teams to minimize service downtime due to stock shortages.

Customer Service & Warranty:

• Act as a point of contact for service-related customer issues and escalations.


• Ensure proper handling and documentation of warranty claims.


• Follow up on customer complaints and ensure timely resolution.

Reporting & Documentation:

• Maintain accurate service records, job cards, and service reports.


• Prepare daily, weekly, and monthly service performance reports.


• Track service KPIs including turnaround time, repeat repairs, and customer feedback.

Compliance & Safety:

• Ensure compliance with safety procedures, workshop rules, and quality standards.


• Support audits, inspections, and continuous improvement initiatives.