Job Description
Job Summary
- The Channel Development Manager will be responsible for developing, expanding, and managing the company’s dealer, distributor, and service partner network for 2-wheelers and 3-wheelers, including vehicle sales, after-sales service, and spare parts distribution.
- The role focuses on improving market coverage, driving channel performance, and ensuring consistent brand standards across all partner outlets.
Key Roles / Responsibilities
Channel Development & Expansion:
- Identify, recruit, and onboard new dealers, distributors, service centers, and spare parts outlets across assigned territories
- Develop channel strategies to grow 2W and 3W vehicle sales, service uptake, and spare parts availability
- Conduct market mapping to identify coverage gaps and expansion opportunities
Dealer & Partner Management:
- Manage relationships with dealers, sub-dealers, service partners, and spare parts distributors
- Set sales and distribution targets for vehicles, service, and spare parts
- Monitor dealer performance and implement corrective actions where necessary
- Ensure compliance with dealership agreements, pricing, and operational standards
Sales & After-Sales Support:
- Support dealers in achieving sales targets for 2W and 3W products
- Drive service revenue through authorized workshops and service partners
- Ensure adequate spare parts stocking, availability, and proper inventory rotation
- Coordinate promotions, campaigns, and dealer incentive programs
Training & Brand Standards:
- Train dealers and service partners on product features, service standards, and spare parts usage
- Ensure consistent brand representation across showrooms, workshops, and spare parts outlets
- Support rollout of new models, parts, and service initiatives
Performance Monitoring & Reporting:
- Track sales performance, service volumes, and spare parts movement across channels
- Prepare regular reports on channel performance, stock levels, and market feedback
- Provide insights on competitor activities, pricing, and market trends
Collaboration:
- Work closely with Sales, After-Sales, Marketing, Logistics, and Finance teams
- Support credit management, collections, and dealer account reconciliation where required
KPIs / Success Metrics
- Growth in dealer and service partner network
- Achievement of vehicle sales targets (2W & 3W)
- Increase in service revenue and spare parts turnover
- Dealer performance consistency and compliance
- Market coverage and customer accessibility
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Marketing, Engineering, or related field
- 5–8 years experience in channel sales or dealer management within the automobile industry
- Strong experience with 2-wheelers and/or 3-wheelers, including service and spare parts operations
- Proven track record in dealer network expansion and performance management
Key Skills & Competencies:
- Strong dealer and relationship management skills
- Solid understanding of automotive sales, after-sales service, and spare parts distribution
- Negotiation, communication, and leadership skills
- Data-driven decision making and reporting
- Willingness to travel extensively within assigned regions