• Application Deadline:
• Position: Customer Care Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 0 - 3 years



• Location Cross River




• City Calabar




• Job Field Customer Care, Success and Service 
  
  

Main Function

• The Customer Care Representative will be responsible for managing customer interactions, resolving complaints, handling inquiries, and ensuring exceptional customer experiences across the organization's hospitality and service operations.


• The role requires strong communication skills, professionalism, and the ability to maintain positive customer relationships in a fast-paced environment.

Role Responsibilities

Customer Service and Support:

• Attend to customer inquiries, complaints, and requests professionally


• Provide accurate information about products, services, events, and promotions


• Ensure prompt resolution of customer issues and escalate where necessary


• Maintain positive and professional customer interactions


• Communication and Relationship Management


• Build and maintain strong customer relationships


• Follow up on customer feedback and service recovery processes


• Support customer retention and satisfaction initiatives


• Maintain professionalism across all communication channels

Operational Support:

• Coordinate with restaurant, bar, kitchen, and operations teams to resolve service issues


• Assist with reservations, bookings, and customer requests


• Maintain records of customer interactions and complaints

Reporting and Documentation:

• Prepare reports on customer complaints and feedback trends


• Escalate recurring service issues to management


• Support the implementation of customer service improvements

Qualifications and Requirements

Education and Certifications:

• Bachelor's degree, HND, or OND in Mass Communication, Business Administration, Marketing, or a related discipline

Experience:

• 0–3 years of experience in customer service or customer care roles


• Hospitality, restaurant, lounge, or resort customer service experience will be an added advantage

Skills:

• Communication and Interpersonal Skills


• Excellent verbal and written communication skills


• Strong customer relationship management and conflict resolution abilities


• Professional appearance and conduct


• Organizational and Problem-Solving Skills


• Ability to multitask and work under pressure


• Strong attention to detail and organizational skills


• Positive attitude and customer-focused mindset