• Application Deadline:
• Position: Collections Quality Assurance Officer



• Job Type Contract



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Ikeja




• Job Field Customer Care, Success and Service 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Summary

• Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.

Key Responsibilities

• Review calls, chats, and emails using QA scorecards.


• Ensure compliance with company policies and regulations.


• Provide feedback and coaching to Collections Officers.


• Identify quality trends and recommend improvements.


• Prepare QA reports and maintain evaluation records.

Qualifications

• Bachelor's Degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.

Skills:

• Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.