• Application Deadline: Fri, 31 Jul 2026 00:00:00 GMT
• Position: Service Delivery Coordinator



• Job Type Full Time



• Qualification



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Reports To: Manager, Service Delivery

Responsibilities and duties

• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.


• Daily & Monthly report on presales tracker sheet.


• Process account activations for newly installed links for both new and existing clients


• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client


• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.


• Weekly reporting of new accounts that were recently activated to account department.


• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation


• To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller


• Maintain a good filing system for all signed contracts


• All other duties as assigned by the Supervisor.

Competencies:

• Excellent knowledge & hands on use of Microsoft Excel


• Well organized & pays attention to detail


• Excellent verbal & written communication skills


• Ability to analyze & interpret data


• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.