• Application Deadline:
• Position: Booking & Reservations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Food, Beverage and Hospitality 
  
  

About the Role

• We are seeking a highly organized, customer-focused, and detail-oriented Booking & Reservations Officer to join our team.


• The successful candidate will be responsible for managing vehicle reservations, coordinating bookings, maintaining accurate records, and ensuring an excellent customer experience from reservation to vehicle handover.

Key Responsibilities

• Receive and process vehicle reservation requests via phone, email, website, and walk-in customers.


• Provide customers with accurate information on vehicle availability, rental rates, terms, and conditions.


• Confirm, modify, or cancel reservations promptly and accurately.


• Coordinate with the Fleet Operations team to ensure vehicles are available, clean, and ready for customer pickup.


• Prepare reservation documentation, rental agreements, and customer records.


• Monitor vehicle availability and optimize fleet utilization.


• Maintain accurate reservation records and generate periodic booking reports.


• Ensure compliance with company policies, rental procedures, and documentation requirements.


• Work closely with the Finance team to confirm payments and deposits before vehicle release.


• Identify opportunities to upsell vehicle categories, chauffeurs, insurance options, and additional services.


• Maintain confidentiality of customer information and company records.

Requirements

• Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Hospitality, or a related field.


• Minimum of 2 years’ experience in reservations, customer service, logistics, travel, hospitality, or the car rental industry.


• Excellent verbal and written communication skills.


• Strong customer service orientation and interpersonal skills.


• Proficiency in Microsoft Office (Word, Excel, and Outlook).


• Ability to work under pressure and manage multiple bookings simultaneously.


• Knowledge of reservation software or fleet management systems is an added advantage.