Job Description
- Lead the day-to-day delivery of integrated facility management services across client facilities.
- Manage hard services (electrical, mechanical, HVAC, plumbing, generators, fire protection systems, lifts, building fabric, etc.) and soft services (cleaning, landscaping, pest control, waste management, security coordination, and other support services).
- Ensure compliance with all contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and statutory requirements.
- Develop and implement preventive and predictive maintenance programmes to improve asset reliability and operational efficiency.
- Prepare and manage annual maintenance budgets, monitor costs, and optimize resource utilization.
- Lead multidisciplinary teams, including engineers, supervisors, technicians, and subcontractors, ensuring high performance and accountability.
- Serve as the primary liaison between the company and the client, maintaining strong professional relationships and promptly resolving operational issues.
- Drive continuous improvement initiatives to enhance service quality and customer satisfaction.
- Ensure strict compliance with Health, Safety, Environment (HSE), Quality Management Systems (QMS), and company policies.
- Prepare operational reports, performance dashboards, maintenance schedules, and management presentations.
- Coordinate emergency response activities and business continuity plans.
- Manage contractors and vendors to ensure quality service delivery and contractual compliance.
- Identify operational risks and implement appropriate mitigation measures.
Qualifications
- Bachelor's Degree in Engineering (Electrical, Mechanical, Civil, or related discipline) or a closely related field.
- Minimum of 9–12 years' progressive experience in Facility Management, with significant experience managing integrated FM operations for corporate, industrial, or energy-sector clients.
- Demonstrated experience managing large multidisciplinary teams and high-value FM contracts.
- Strong knowledge of building systems, maintenance planning, engineering operations, and asset lifecycle management.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong commercial awareness with experience managing budgets, contracts, and vendor performance.
- Sound knowledge of HSE standards and regulatory compliance within facility management operations.
- Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).
Professional Certifications
- COREN registration will be an added advantage.
- IFMA Certification (FMP, SFP, CFM, or equivalent) will be an added advantage