• Application Deadline:
• Position: Teller - Dawakin Kudu MFB



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Kano




• Job Field Banking 
  
  

Purpose Statement

• We are seeking a detail-oriented and trustworthy Teller to manage daily cash transactions and provide efficient counter services at our Dawakin Kudu branch.


• The successful candidate will be responsible for processing customer deposits, withdrawals, transfers, and other over-the-counter transactions while ensuring accuracy, regulatory compliance, and exceptional customer service. The role requires a high level of integrity, strong attention to detail, and strict adherence to internal controls and cash management procedures.

Cash & Transaction Processing

• Process customer deposits, withdrawals, transfers, loan repayments, and other over-the-counter transactions accurately and efficiently.


• Verify customer identities and transaction documentation before processing.


• Ensure all transactions are posted accurately on the Bank's core banking system.


• Process cash and cheque transactions in accordance with approved operational procedures.

Cash Management

• Maintain an assigned cash till and ensure it balances at the beginning and end of each business day.


• Conduct daily cash counts and reconcile cash balances.


• Escalate cash shortages, excesses, or discrepancies immediately.


• Ensure proper handling, sorting, and safeguarding of cash and other negotiable instruments.

Customer Service

• Provide prompt, courteous, and professional service to customers.


• Respond to customer enquiries relating to transactions and account services.


• Direct customers requiring specialized services from the appropriate department.


• Promote a positive customer experience at every interaction.

Compliance & Risk Management

• Ensure strict compliance with CBN regulations, AML/CFT requirements, KYC policies, and internal operational procedures.


• Detect and promptly report suspicious or unusual transactions.


• Adhere to cash handling limits and operational control procedures.


• Maintain complete and accurate transaction records for audit purposes.

Operational Support

• Assist with daily branch opening and closing procedures.


• Support vault operations in line with approved procedures where required.


• Maintain cleanliness and organization of the teller workstation.


• Participate in periodic cash audits and operational reviews.

Key Performance Indicators (KPIs)

• Transaction Processing Accuracy


• Daily Cash Balancing Accuracy


• Cash Shortage/Overage Rate


• Transaction Turnaround Time (TAT)


• Customer Service Satisfaction


• Compliance with Cash Handling Procedures


• KYC & AML Compliance


• Audit Findings and Exceptions


• 0% Error Rate


• Operational SLA Compliance

Requirements

• Bachelor's Degree or HND in Accounting, Banking & Finance, Business Administration, Economics, or a related field.


• Minimum of 2years' relevant experience as a Teller within a Microfinance Bank (MFB).


• Strong knowledge of cash handling procedures, teller operations, and banking transactions.


• Experience using a core banking application.


• Good understanding of KYC, AML/CFT, and CBN operational guidelines.


• High level of integrity, accuracy, and attention to detail.


• Strong numerical, communication, and customer service skills.


• Ability to work under pressure while maintaining accuracy.


• Fluency in English and Hausa will be an added advantage.


• Must reside in Kano State, preferably within or around Dawakin Kudu and its environs.