• Application Deadline:
• Position: Recovery Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Ogun




• Job Field Customer Care, Success and Service 
  
  

Job Description

• As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.

Roles and Responsibilities

• Work closely with field agents to track, locate, and secure assets flagged for recovery.


• Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.


• Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.


• Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.


• Complete recovery forms, checklists, and incident reports in a timely and complete manner.


• Report daily activity and progress to the Recovery Lead.


• Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.


• Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.


• Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.

Requirements

• Bachelor's degree in any discipline


• Proven experience 1-2 years in field operations


• Good understanding of logistics and fleet management.


• Strong interpersonal and communication skills for engaging with drivers and customers.


• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.