• Application Deadline: Sat, 22 Aug 2026 00:00:00 GMT
• Position: Customer Service Officer



• Job Type Full Time



• Qualification



• Experience 1 - 3 years



• Location Lagos




• City Ikeja




• Job Field Customer Care, Success and Service 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Summary

• We are looking for a friendly, confident, and customer-focused Customer Service Officer to be the first point of contact for our customers and visitors.


• In this role, you willmanage customer enquiries across multiple channels, handle inbound and outbound calls, provide front desk support, and ensure every customer and guest has a professional and positive experience with our brand.

Key Responsibilities

• Welcome and assist visitors, clients, and guests at the front desk.


• Handle inbound and outbound customer calls professionally.


• Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.


• Provide accurate information about our products and services.


• Follow up with leads, prospects, and existing customers.


• Resolve customer complaints promptly or escalate when necessary.


• Schedule appointments and direct visitors to the appropriate team members.


• Maintain accurate records of customer interactions and front desk activities.


• Coordinate with internal teams to ensure timely resolution of customer requests.


• Gather customer feedback and identify opportunities to improve the customer experience.

Requirements

• 1 – 3 years of experience in customer service, front desk, reception, or a similar role.


• Excellent verbal and written communication skills.


• Strong interpersonal and problem-solving abilities.


• Good computer skills and proficiency in Microsoft Office.


• Ability to multitask and remain calm under pressure.


• A professional appearance and customer-first attitude.