Job Description
Job Description
- Manage the schedule of field Fiber Engineers.
- Handle escalated complaints from other departments.
- Distribute the escalated jobs based on priority and urgency.
- Provide remote technical support for the engineers on field.
- Monitor the quality of Jobs our engineers are doing on the field.
- Make sure the engineers are sending their reports on time.
- Report directly to the HOD.
Requirements
Education and qualifications:
- BSc / HND in Computer Engineering / Telecommunications.
- 4+ years of technical experience in telecommunication field operations.
- Cisco Certified Network Associates (CCNA) is a must.
- Strong communications skills both written and verbal.
- Independent problem solver combined with strong team orientation.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work in high pressure technical environment.
- Knowledgeable in Cisco routers and switches configuration.
- Excellent understanding of wireless communications.