Job Description
The Role
As COO, you'll be the operational backbone of the Group — coordinating people, projects, and clients across our full portfolio.
You will:
- Oversee end-to-end operations across facility management (soft & hard services) and engineering service lines
- Serve as the primary point of leadership for service delivery, customer satisfaction, and operational performance
- Drive projects from planning through delivery, ensuring quality, timelines, and budgets are met
- Lead and align operations, customer service, and sales support functions
- Translate strategy into clear operational plans and measurable KPIs
- Strengthen client relationships and support business development and account growth
- Build accountability, structure, and performance discipline across teams
Who We're Looking For
- Strong background in facility management, engineering management, or complex service operations
- Must have hands on technical experience with Power, Electrical and or HVAC systems preferably COREN registered
- Highly organized, decisive, and execution-focused
- Confident engaging directly with clients, vendors, and internal teams
- Commercially minded, with a natural instinct for supporting sales and account growth
- Calm under pressure, adaptable, and able to juggle multiple priorities without dropping the ball
Experience & Background
- 10+ years in technical operations, facility management, engineering services, or project management
- Proven track record coordinating multi-site operations or service portfolios
- Strong stakeholder management and customer-facing experience
- Demonstrated success leading cross-functional teams