• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 year



• Location Lagos




• City Amuwo Odofin




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• The Customer Service Officer is responsible for assisting customers, responding to inquiries, providing shipment updates, resolving complaints, and ensuring customers receive excellent service throughout the shipping process.

Key Responsibilities

• Attend to customer inquiries.


• Provide updates on shipments and delivery status.


• Handle customer complaints and resolve issues promptly.


• Keep accurate records of customer interactions and shipment details.


• Follow up with customers on pending requests.


• Build good relationships with customers and ensure their satisfaction.


• Escalate unresolved issues to the appropriate team.


• Carry out other duties assigned by the supervisor.

Requirements

• OND/ HND or Bachelor's Degree in any related field.


• At least 1 year of customer service experience. Experience in logistics or freight forwarding is an advantage.


• Computer literacy.


• Must live in proximity to Amuwo.

Skills:

• Good communication skills.


• Excellent customer service skills.


• Good problem-solving ability.


• Ability to work under pressure.


• Good organizational and time management skills.