Implements measures to accept, and ensure prompt responses to customer orders
Oversees the customer interface and response process and ensures that orders are delivered to the highest service standards
Maintains appropriate records and reports on all Logistics planning activities to the Head Logistics, Operations
Acquires and validates all relevant licenses and ensures that they are promptly renewed and updated
Develops and tracks action plans for on-time performance including back-up arrangements
Maintains appropriate records and reports on all Logistics planning activities to the Head, Logistics, Operations
Monitors operational performance against agreed financial and operational targets
Communicates with customers, drivers, and company associates on a regular basis to ensure uninterrupted product supply
Monitors the acquisition and ongoing validity of all relevant licenses and ensures that they are promptly renewed and updated
Plans routes and load schedules for multi-drop deliveries.
Addresses all concerns and issues delegated from the manager while the load is en route
Optimises deliveries by planning efficient and cost-effective routes.
Ensures sites have the proper number of trucks that meet the needs of the business.
Creates backup plans for operations in the event of a breakdown or mechanical failure
Prepares reports based on trends to enable the team to have accurate forecasts
Implements the acquisition and renewal of relevant insurance and security covers (e.g. tracking devices)
Provides technical and operational support to the field office, as well as advice on the application of logistics management best practices, systems, and procedures
Assesses existing logistics operations systems and advises on corrective measures to be undertaken.
Requirements
Candidates should possess relevant qualifications with 4 - 6 years of work experience.