• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

Key responsibilities

• Manage daily marketplace activities.


• Work with vendors and internal teams.


• End‑to‑end order and fulfillment management


• Oversee daily order processing, picking, packing, dispatch, and handover to logistics partners; ensure orders move smoothly from vendor to customer and meet agreed delivery timelines.


• Onboard and manage local vendors and suppliers; visit markets and warehouses to enforce quality and service standards; handle vendor performance, lead times, and real‑time issue resolution on the ground.


• Logistics and delivery coordination


• Coordinate with in‑house riders and 3PLs to plan routes, manage delivery windows, and track on‑time performance; resolve failed deliveries, address issues, and cash‑on‑delivery challenges unique to Lagos.


• Inventory, reporting, and process improvement


• Monitor stock levels, run inventory and operations reports, and reconcile system vs. physical stock; define SOPs, track KPIs (cycle time, on‑time delivery, stockouts, returns, cost per order), and lead continuous improvement projects.


• Customer experience and cross‑functional collaboration


• Act as the main link between Cusorcart, vendors, logistics partners, and internal teams (support, marketing, finance, tech); resolve operational issues that affect customers and improve post‑purchase experience.

What you bring

Experience

• 2+ years in operations or marketplace management.


• Leadership & people management setting direction, delegating, coaching, resolving conflict, and keeping teams motivated.


• Data analysis & decision‑making reading dashboards, interpreting KPIs, and turning data into actionable decisions (e.g., cost, throughput, SLAs).


• Financial awareness budgeting, forecasting, cost control, and basic understanding of P&L impacts of operational choices.


• Problem‑solving & critical thinking diagnosing root causes, evaluating options, and implementing fixes under pressure.


• Organization & attention to detail tracking multiple tasks, maintaining documentation, and ensuring compliance with policies and standards.