• Application Deadline:
• Position: Experienced Front Desk Personnel



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a professional and customer-focused Hotel Receptionist to serve as the first point of contact for our guests.


• The successful candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, answering inquiries, and ensuring an excellent guest experience throughout their stay.

Key Responsibilities

• Welcome guests in a friendly and professional manner.


• Manage guest check-in and check-out procedures efficiently.


• Handle room reservations, cancellations, and modifications.


• Answer telephone calls, emails, and guest inquiries promptly.


• Provide information about hotel services, facilities, and local attractions.


• Process payments and maintain accurate billing records.


• Respond to guest requests and resolve complaints professionally.


• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.


• Maintain accurate guest records and reservation information.


• Ensure the reception area remains clean, organized, and presentable.


• Follow hotel policies, procedures, and security standards.

Requirements

• Previous experience as a receptionist, front desk officer, or customer service representative is preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal and customer service skills.


• Basic computer proficiency and familiarity with reservation systems.


• Good organizational and multitasking abilities.


• Ability to remain calm and professional under pressure.


• Flexible to work shifts, weekends, and public holidays.