• Application Deadline:
• Position: Customer Services Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 4 years



• Location Imo




• Job Field Customer Care, Success and Service 
  
  

Responsibilities

Transport / Passenger Services Duties:

• Monitor the movement of vehicles arriving at and departing from the terminal.


• Ensure vehicles are dispatched according to approved schedules and routes.


• Monitor vehicle availability and ensure requested vehicles are provided on time.


• Ensure proper allocation of buses/vehicles to scheduled trips.


• Monitor boarding, loading, departure, and arrival processes.


• Ensure operational delays are promptly identified, escalated, and resolved.


• Maintain effective communication with the Terminal Manager and Operations Department on operational matters.


• Ensure compliance with company operational procedures and standards.


• Escalate vehicle shortages, breakdowns, delays, or other operational challenges promptly.


• Coordinate with drivers and other operational personnel to ensure smooth trip execution.


• Monitor driver punctuality and readiness for scheduled trips.

Logistics/Parcel Services Duties:

• Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.


• Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.


• Supervise and verifyproper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.


• Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.


• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.


• Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.


• Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.


• Record and maintain customer data and transaction history accurately in the CRM system.


• Support revenue collection and ensure all transactions are properly recorded and accounted for.


• Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND with 1-4 years experience.