• Application Deadline:
• Position: Product Manager (Collections)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Product Management 
  
  

Description

• We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.

Key Responsibilities

• Own the product strategy, roadmap, and delivery for collections solutions.


• Improve collection, recovery, cure, and agent productivity metrics.


• Develop collection workflows, customer contact strategies, and agent tools.


• Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.


• Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.


• Define product requirements, user journeys, processes, and success metrics.


• Lead testing, implementation, rollout, and continuous product improvement.


• Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.


• Requirements


• 3+ years of product management experience, preferably in fintech, lending, banking, or collections.


• Strong understanding of the loan collections lifecycle and delinquency management.


• Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.


• Understanding of APIs, data flows, system integrations, and Agile product development.


• Strong analytical, communication, problem-solving, and stakeholder-management skills.


• Ability to translate business and operational needs into clear product requirements.


• Nice to Have


• Experience working with secured lending products.


• Experience in digital lending, consumer finance, or microfinance.


• Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.


• Experience with SQL, decisioning platforms, workflow automation, or speech analytics.

Key Success Metrics 

• Improved cure, recovery, and kept-promise rates.


• Reduced roll rates and collection costs.


• Increased contact, conversion, and agent productivity rates.


• Reliable performance of CRM, telephony, and system integrations.


• Successful delivery of the collections product roadmap.