• Application Deadline:
• Position: Reservationist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• City Port Harcourt




• Job Field Customer Care, Success and Service 
  
  

Job Responsibilities

• Manage room reservations through telephone, email, hotel website, walk-ins, and Online Travel Agencies (OTAs).


• Respond promptly and professionally to guest enquiries regarding room availability, rates, packages, and hotel facilities.


• Maintain accurate reservation records, room inventory, rates, cancellations, and amendments using the hotel’s PMS.


• Coordinate with Front Office, Housekeeping, Sales, and Accounts to ensure smooth guest arrivals and departures.


• Handle booking confirmations, modifications, cancellations, and special guest requests.


• Monitor and manage OTA bookings to ensure accurate room availability and rates.


• Promote room upgrades and other hotel services where appropriate.


• Provide excellent customer service in line with luxury five-star hotel standards.


• Prepare reservation reports and follow up on pending bookings and payments.


• Resolve reservation-related issues professionally and escalate complex matters to the appropriate supervisor.

Key Skills Required

• Excellent communication and customer service skills.


• Good knowledge of hotel reservation procedures and PMS.


• Strong practical experience with OTAs and online booking platforms.


• Excellent attention to detail and accuracy.


• Good telephone and email etiquette.


• Strong organizational and multitasking skills.


• Good sales and upselling skills.


• Previous experience in a four- or five-star hotel is highly preferred.