• Application Deadline:
• Position: IT Support Specialist



• Job Type Full Time



• Qualification OND



• Experience 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Purpose

• Provide Technical Support To the Subsidiary company

Duties & Responsibilities

• Technical implementation of new solutions


• Daily/ weekly/Monthly/Quarterly report generation.


• Testing and deployment of new updates made to Hope banking channels (USSD, Internet Banking, Agency and Mobile)


• Daily monitoring of transactions across different channels (USSD, Internet Banking, Agency and Mobile)


• Second level support to subsidiary bank Customer Care


• Daily Monitoring of transactions on Hope processing system(HDP)


• Monitoring of resource utilization on Hope digital Platform server


• Issue tracking management


• Daily Monitoring of Hope core banking application (PRIME)


• Daily backup


• Adhoc task

Requirements

• Education: OND in Information Techology, Computer Science or other related courses


• Experience: Minimum of 2 Years I.T Support

Behavioural

• Results oriented


• Demonstrates Integrity


• Proactive


• Decisive


• Analytical


• Creative & Innovative

Skill/Competencies:

• Proficiency in Postgress, Microsoft SQL Server management studio


• Good troubleshooting and analytical skills.


• Good written and verbal communication skills and excellent collaborative skills.