• Application Deadline:
• Position: E-commerce Sales Executive



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

Job Summary

• We are seeking a motivated and target-driven E-commerce Sales Executive to drive online sales and promote the company’s products across digital platforms.


• The role involves following up on generated leads, engaging potential customers, converting enquiries into orders, and contributing to overall brand growth.

Key Responsibilities

• Follow up with leads generated from the company’s website, social media, advertisements, and other online channels.


• Contact prospective customers through phone calls, WhatsApp, social media, and other approved platforms.


• Convert leads and online enquiries into confirmed orders and sales.


• Promote and recommend the company’s products based on customers’ needs.


• Respond promptly to product enquiries, pricing questions, and customer requests.


• Follow up consistently with interested customers who have not completed their purchases.


• Promote ongoing offers, discounts, new products, and campaigns to customers.


• Upsell and cross-sell relevant products to increase order value.


• Maintain accurate records of leads, customer interactions, follow-ups, and sales.


• Assist customers throughout the online purchasing process where necessary.


• Follow up on pending orders and coordinate with the relevant teams to ensure smooth order fulfilment.


• Build strong relationships with new and existing customers to encourage repeat purchases and referrals.


• Identify customer objections and provide appropriate solutions to close sales.


• Monitor customer feedback and report common concerns or product requests to management.


• Work with the Marketing team to improve online promotions and sales campaigns.


• Meet and exceed assigned daily, weekly, and monthly sales targets.


• Prepare regular reports on sales activities, lead conversion, and revenue generated.

Key Performance Indicators (KPIs)

• Number of leads contacted.


• Number of follow-ups completed.


• Lead-to-sale conversion rate.


• Daily/weekly/monthly sales.


• Revenue generated.


• Number of orders confirmed.


• Average order value.


• Repeat customer sales.


• Achievement of assigned sales targets.

Requirements

• OND, HND, or Bachelor’s Degree in Marketing, Business Administration, Sales, E-commerce, or a related field.


• 1–3 years’ experience in e-commerce sales, telesales, digital sales, customer service, or a similar role.


• Previous experience selling products through WhatsApp, social media, websites, or other online platforms is an advantage.


• Proven ability to convert leads into paying customers.


• Comfortable making frequent sales calls and conducting customer follow-ups.


• Ability to work with sales targets and performance-based incentives.


• Basic knowledge of e-commerce and online customer purchasing processes.


• Good computer literacy and ability to use digital communication tools.

Key Skills:

• E-commerce Sales.


• Lead Generation & Conversion.


• Telesales.


• Digital Selling.


• Customer Follow-up.


• Sales Negotiation.


• Objection Handling.


• WhatsApp & Social Media Sales.


• Customer Relationship Management.


• Upselling & Cross-selling.


• Product Knowledge.


• Persuasive Communication.


• Target Achievement.


• Time Management.


• Sales Reporting.


• Teamwork.


• Proactive and Results-Oriented.