• Application Deadline:
• Position: Collection & Recovery Lead



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 - 7 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking an experienced Collections & Recovery Lead to oversee the recovery of outstanding device financing obligations across the retail and channel network.


• The successful candidate will lead the Collections & Recovery team, develop and execute effective recovery strategies, monitor portfolio performance, identify emerging credit risks, and ensure delinquent accounts are recovered professionally and within regulatory and company guidelines.


• The ideal candidate should be highly target-driven, assertive, persistent, and experienced in managing collections teams within a fintech, microfinance bank, credit, or device financing environment.

Key Responsibilties

Recovery Strategy & Execution:

• Lead the end-to-end collections and recovery process for device financing accounts, from early-stage delinquency through to write-off recommendations.


• Develop and implement structured recovery strategies based on delinquency age, risk tier, customer profile, and portfolio characteristics.


• Set, monitor, and drive achievement of monthly, weekly, and daily recovery targets.


• Track key recovery metrics including Portfolio at Risk (PAR), recovery/conversion rates, delinquency levels, and cost of collection.


• Continuously review recovery performance and implement strategies to improve collection efficiency.

Team Leadership & Performance Management:

• Lead and manage all Collection & Recovery Officers and Supervisors.


• Set clear daily and weekly performance expectations for the collections team.


• Coach team members on negotiation, customer engagement, field recovery techniques, and effective follow-up.


• Monitor individual and team performance against recovery targets.


• Hold Supervisors and Collection Officers accountable for achieving agreed recovery KPIs.


• Build a disciplined, high-performance, and target-driven collections culture.

Risk Identification & Escalation:

• Identify emerging risk patterns within the credit portfolio, including fraud indicators, default clusters, and channel-specific delinquency trends.


• Monitor high-risk and severely delinquent accounts and ensure timely escalation.


• Provide clear recommendations on significant credit and recovery risks.


• Ensure all recovery activities comply with applicable regulations, consumer protection requirements, and internal policies.


• Recommend appropriate escalation actions, including legal recovery or write-off where necessary.

Stakeholder Management:

• Manage relationships with field recovery agents, third-party collection/recovery partners, and legal counsel.


• Work closely with Credit and Risk teams to identify trends and improve credit decision-making.


• Collaborate with Retail and Finance teams to ensure effective resolution of outstanding obligations.


• Provide recovery insights that can support improvements in underwriting, credit policies, and customer management.

Reporting & Analysis:

• Prepare regular collections, recovery, and portfolio risk reports for the CCO and senior management.


• Analyse recovery data and translate findings into clear, actionable business insights.


• Provide updates on recovery performance, delinquency trends, portfolio risk, and collection effectiveness.


• Maintain accurate records of recovery activities, outcomes, and escalated accounts.

What Sucess Looks Like

• Consistent achievement of recovery and collections targets.


• Reduction in portfolio delinquency and PAR.


• Improved recovery/conversion rates.


• Effective management and performance of the collections team.


• Timely identification and escalation of high-risk accounts.


• Controlled cost of collection.


• Strong compliance with internal policies and applicable regulations.

Requirements

Education:

• Bachelor’s Degree in Finance, Economics, Business Administration, Accounting, or a related discipline.


• A postgraduate qualification in a relevant field is an advantage.

Experience:

• 5–7 years of relevant experience in collections, recovery, credit risk, or debt recovery.


• Minimum of 2 years’ experience leading a collections or recovery team.


• Experience within a fintech, microfinance bank, financial institution, credit, lending, or device financing environment is strongly preferred.


• Proven experience working in a high-pressure, target-driven collections environment.


• Demonstrable track record of improving recovery rates and converting delinquent accounts.

Professional Certifications:

• Certification in credit or collections practice, such as Certified Credit and Collections Administrator (CCCA) from NICA, or an equivalent qualification, is an advantage.


• Risk management certifications such as CIBN, RIMAN, CRMI, or AERMP will be an added advantage.

Technical Skills:

• Strong debt collection, negotiation, and recovery skills.


• Strong understanding of credit and collections processes.


• Ability to work with and interpret PAR, recovery/conversion rates, delinquency, and cost-to-collect metrics.


• Strong analytical and reporting skills.


• Familiarity with device, asset, or consumer financing recovery processes is an advantage.


• Proficiency with relevant collections, CRM, and reporting tools.

Key Competencies:

• Strong leadership and people management skills.


• Highly results-oriented and target-driven.


• Assertive, persistent, and disciplined.


• Excellent negotiation and communication skills.


• Strong problem-solving and decision-making ability.


• High level of accountability and attention to detail.


• Ability to operate effectively under pressure.


• Strong stakeholder management skills.


• Professional and ethical approach to debt recovery.


• Strong understanding of regulatory and consumer protection requirements