• Application Deadline:
• Position: Customer Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Rivers




• City Port Harcourt




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager.


• The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and the ability to manage multiple tasks in a fast-paced retail environment.

Key Responsibilities

• Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels.


• Provide timely and professional solutions to customer issues and escalate complex matters when necessary.


• Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges.


• Follow up with customers on pending issues and ensure timely resolution.


• Maintain accurate records of customer complaints, enquiries, resolutions, and feedback.


• Monitor recurring customer issues and provide recommendations for service improvement.


• Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting.


• Assist in tracking branch activities, pending issues, and operational requests.


• Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues.


• Prepare basic customer service and operational reports as required.


• Support the implementation of customer service standards and operational procedures.


• Perform other duties assigned by the Operations Manager or Management.

Key Performance Indicators (KPIs)

• Customer response and resolution time.


• Customer satisfaction and feedback.


• Number of complaints successfully resolved.


• Follow-up completion rate.


• Accuracy and timeliness of reports.


• Timely resolution of outstanding customer and operational issues.


• Quality and effectiveness of support provided to the Operations Manager.

Requirements

• Bachelor's degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field.


• 1–3 years of experience in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry.


• Excellent verbal and written communication skills.


• Strong customer service and complaint-resolution abilities.


• Good organisational and administrative skills.


• Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools.


• Ability to multitask, follow up effectively, and work with minimal supervision.


• Must be based in Port Harcourt


• Must be proactive, professional, patient, and results-oriented.