Job Description
About the Role
- We are looking for an experienced Diesel Generator Service Manager to oversee the servicing, maintenance, repair, and overhaul of generators for our existing customers.
- The ideal candidate will have strong hands-on experience with heavy-duty diesel generators (1,000–4,000 KVA), particularly CAT and similar brands, and must be able to independently manage technical jobs, service teams, warranty issues, and customer site requirements.
Key Responsibilities
- Manage servicing and maintenance of customers’ diesel generators.
- Conduct load audits, site inspections, and technical assessments.
- Prepare estimates for generator installations, repairs, and related services.
- Independently handle generator repair and overhaul projects.
- Lead and supervise service technicians and technical teams.
- Manage branch-level service warranty issues and resolve them promptly.
- Conduct Pre-Delivery Inspection (PDI) of generators before they are dispatched to customers.
- Ensure accurate and timely closure of job cards in line with company policy.
- Build strong relationships with customers and provide technical support where required.
- Drive service-related revenue for the branch.
- Travel to customer sites and attend client meetings as required.
What Success Looks Like in Your First 90 Days
- Ensure real-time job card closure within 7 days, in line with company policy, or provide clear justification where an extension is required.
- Improve service turnaround time and customer satisfaction.
- Effectively manage warranty and service-related issues.
- Drive the branch's expected service revenue and contribute to business growth.
- Establish strong operational control over service and technical activities.
Requirements
- HND/B.Sc in Electrical/Electronics Engineering or a related field.
- 3–5 years’ experience in a similar service/technical management role.
- Strong hands-on experience with heavy-duty diesel generators (1,000–4,000 KVA), including CAT and similar brands.
- Proven experience leading a team responsible for diesel generator repairs and overhauls.
- Ability to repair, service, troubleshoot, and overhaul engines across different capacities.
- Must be able to drive both manual and automatic transmission vehicles.
- Previous experience with solar power solutions is an added advantage.
- Strong communication and presentation skills.
- Ability to work independently, solve technical problems, and make sound decisions.
- Willingness to travel for site inspections, installations, and client meetings.