• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a Customer Service Representative to join our team.


• The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience from the point of inquiry through service completion.


• We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams.

Key Responsibilities

• Attend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries.


• Receive and properly document customer service requests and repair/service jobs.


• Provide customers with accurate information regarding services, pricing, job status, and expected timelines.


• Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs.


• Follow up on pending jobs and keep customers informed of progress.


• Handle customer complaints and escalate issues appropriately when necessary.


• Maintain accurate customer and service records.


• Follow up with customers after service completion to ensure satisfaction.


• Identify opportunities to recommend relevant services to customers and support the company's sales objectives.


• Maintain a professional relationship with new and existing customers.


• Ensure company customer service policies and procedures are followed.


• Perform other duties as assigned by management.

Requirements

• HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.


• Previous experience in customer service, front desk, sales, or a related role is an advantage.


• Excellent verbal and written communication skills.


• Good interpersonal and problem-solving skills.


• Ability to remain calm and professional.


• Good organizational and follow-up skills.


• Ability to work effectively with a team.


• Computer literacy and familiarity with operational systems.


• Experience in a service-based or technology-related business is an added advantage.