• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

• Clinix Healthcare is seeking a professional, customer-focused, and experienced Customer Service Representative to join our team at the Awoyaya Branch.


• The successful candidate will be responsible for delivering an exceptional patient experience, managing customer enquiries, and ensuring efficient front-desk operations.

Key Responsibilities

• Welcome and attend to patients and visitors professionally and courteously.


• Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.


• Register patients, schedule appointments, and coordinate front-desk activities.


• Provide accurate information on tests, packages, payments, procedures, and available services.


• Receive, manage, and resolve customer complaints, escalating complex issues appropriately.


• Maintain accurate and confidential patient records and documentation.


• Liaise effectively with clinical and administrative teams to ensure seamless service delivery.


• Uphold Clinix Healthcare's standards of professionalism, confidentiality, customer service, and patient care.

Requirements & Skills

• Excellent communication, interpersonal, and customer service skills.


• Pleasant, patient, courteous, and professional disposition.


• Strong problem-solving and conflict-resolution abilities.


• Excellent attention to detail and organisational skills.


• Ability to work effectively under pressure and manage multiple patients efficiently.


• Good computer literacy and familiarity with reception/front-desk systems.


• Strong team spirit, positive attitude, and sense of responsibility.

Qualifications & Experience

• Minimum of** HND, or Bachelor's Degree** in any relevant field.


• 3–5 years' customer service experience, or a minimum of 2 years' experience in a healthcare-related environment.


• Previous experience in a hospital, diagnostic centre, clinic, or healthcare facility is a strong advantage.


• Completed NYSC .