Job Description
Job Summary
- The Business Unit Lead is responsible for managing the day-to-day operations of the assigned business unit, ensuring operational efficiency, regulatory compliance, inventory integrity, excellent customer service, and team performance while driving business growth and stakeholder satisfaction.
Responsibilities
- Oversee daily business unit operations to ensure efficient service delivery and compliance with organizational standards.
- Lead, supervise, and develop team members to achieve operational excellence and high performance.
- Manage inventory planning, stock control, and resource utilization to ensure product availability and accuracy.
- Build and maintain strong relationships with customers, vendors, regulators, and internal stakeholders while resolving operational issues promptly.
- Monitor operational performance, prepare reports, and support audits, inspections, and continuous improvement initiatives.
Key Performance Indicators (KPIs)
- Achieve 40% annual sales growth while maintaining a 10% operating expense ratio.
- Maintain 95% order fulfilment and inventory accuracy with a stock-out rate of 5% or less.
- Achieve at least 90% compliance audit and stakeholder satisfaction scores.
- Maintain a minimum of 85% patient satisfaction and team performance rating.
- Foster high employee engagement and continuous operational improvement.
Requirements
- Bachelor’s Degree in Pharmacy, Pharmaceutical Sciences, or a related field; professional certification is an added advantage.
- Minimum of four (4) years’ experience in pharmacy management, healthcare services, or a similar leadership role.
- Strong knowledge of inventory management, regulatory compliance, budgeting, vendor management, and risk management.
- Proficiency in pharmacy management software, Microsoft Office applications, and data reporting tools.
- Demonstrated leadership, communication, problem-solving, and stakeholder management skills.
- Must reside either in Enugu, Sapele, Ibadan or Kano. NO accommodation is provided.