• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Kwara




• City Ilorin




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin.


• The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support.


• The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams.


• This role requires someone who takes ownership of client issues and follows through until they are properly resolved.

Responsibilities

• Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels.


• Review client documentation to ensure completeness, accuracy and compliance with company requirements.


• Follow up with clients on outstanding documentation and transaction requirements.


• Coordinate the signing, delivery and proper filing of client documents.


• Upload relevant client documents to the company's client web application.


• Maintain accurate and secure client records.


• Send monthly payment reminders to clients and follow up on outstanding payments.


• Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries.


• Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary.


• Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution.


• Maintain regular communication with clients throughout their property ownership journey.


• Coordinate client birthday messages and other approved client relationship initiatives.


• Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues.


• Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives.


• Support email marketing and other client communication initiatives in collaboration with the Media Team.


• Prepare and submit weekly Customer Success reports.


• Track pending client requests, documentation, payments and unresolved issues.


• Identify recurring customer concerns and recommend ways to improve the customer experience.

Requirements

• Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field.


• Minimum of 2 years' experience in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role.


• Excellent verbal and written communication skills.


• Strong follow-up and relationship management skills.


• Excellent attention to detail and organisational ability.


• Ability to manage multiple clients and tasks effectively.


• Good documentation and record-keeping skills.


• Proficiency in Microsoft Office or Google Workspace.


• Experience using CRM systems or customer management platforms is an advantage.


• Ability to handle difficult customers and sensitive situations professionally.


• Strong problem-solving skills.


• Ability to work effectively across multiple departments.


• Must be comfortable working with digital tools and web-based applications.

Preferred Candidate:

The ideal candidate is someone who:

• Takes ownership rather than waiting to be reminded.


• Is proactive with client follow-ups.


• Can manage several clients without losing track of details.


• Communicates professionally and confidently.


• Has strong emotional intelligence.


• Can handle pressure and difficult conversations calmly.


• Understands the importance of documentation and accurate records.


• Is comfortable working in a fast-paced, growing organisation.


• Has an interest in real estate and client relationship management.


• Real estate experience is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply.

Benefits

• Career growth and development opportunities.


• Opportunity to work within a growing real estate company.


• Professional and collaborative work environment.


• Exposure to client relationship management, real estate operations and cross-functional teams.