• Application Deadline:
• Position: Head of Hospital



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Facilities 
  
  

Role Summary

• The Centre Manager is responsible for the overall performance, efficiency, and compliance of the hospital.


• This role serves as the single point of accountability for:
  
  
  
  •  Revenue performance
  
  
  • Operational efficiency
  
  
  • Regulatory compliance
  
  
  • Coordination of all group functions at the centre level
  
  
  
  


• The Centre Manager ensures that the facility runs optimally, profitably, and in line with company standards and regulatory requirements.


• Core Mandate:
  
  
  
  • Deliver revenue and performance targets for the centre
  
  
  • Ensure efficient day-to-day operations
  
  
  • Maintain full compliance with all regulatory and internal standards
  
  
  
  

Key Responsibilities

Centre Performance & Revenue Accountability (Primary Ownership)

• Own and deliver:
  
  
  
  • Revenue targets
  
  
  • Patient/customer volume targets
  
  
  
  


• Monitor:
  
  
  
  • Daily, weekly, and monthly performance metrics
  
  
  
  


• Identify and act on:
  
  
  
  • Revenue gaps
  
  
  • Growth opportunities within the centre
  
  
  
  


• Ensure optimal utilization of:
  
  
  
  • Clinical services
  
  
  
  

Operational Management:

• Oversee day-to-day operations of the centre


• Ensure:
  
  
  
  • Smooth service delivery
  
  
  • Minimal downtime or disruptions
  
  
  
  


• Optimize:
  
  
  
  • Staff scheduling
  
  
  • Workflow efficiency
  
  
  
  


• Maintain high standards of:
  
  
  
  • Patient/customer experience
  
  
  
  

Regulatory & Compliance Oversight

• Ensure the centre operates in line with:
  
  
  
  • Healthcare regulations
  
  
  
  


• Maintain:
  
  
  
  • Valid licenses
  
  
  • Required documentation
  
  
  
  


• Prepare for and support:
  
  
  
  • Regulatory inspections
  
  
  • Compliance audits
  
  
  
  


• Enforce adherence to:
  
  
  
  • Company policies
  
  
  • Clinical and operational guidelines
  
  
  
  

Cross-Functional Coordination (Very Key Role)

• with Group Growth Team Lead:
  
  
  
  • Act as the primary execution point for marketing and sales initiatives
  
  
  
  


• Ensure:
  
  
  
  • Campaigns are implemented at centre level
  
  
  • Targets tied to campaigns are achieved
  
  
  
  


• Provide feedback on:
  
  
  
  • Market response
  
  
  • Patient/customer trends
  
  
  
  


• With Chief of People & Compliance:
  
  
  
  • Act as the HR point person at the centre
  
  
  
  


• Support:
  
  
  
  • Recruitment coordination
  
  
  • Staff discipline and performance management
  
  
  
  


• Ensure:
  
  
  
  • Staff compliance (licenses, documentation)
  
  
  • Adherence to HR policies
  
  
  
  


• With VP Finance Team:
  
  
  
  • Act as the finance coordination point at the centre
  
  
  
  


• Oversee:
  
  
  
  •  Basic financial discipline (cash handling, documentation)
  
  
  
  


•  Support:
  
  
  
  • Receivables tracking (especially HMOs)
  
  
  • Cost control initiatives
  
  
  
  


• Ensure compliance with:
  
  
  
  •  Financial processes and controls
  
  
  
  

Clinical & Administrative Coordination:

• Provide administrative oversight for all staff at the centre


• Ensure:
  
  
  
  • Clinical staff adhere to schedules and operational expectations
  
  
  
  


• Work with:
  
  
  
  • Clinical Leads (who report clinically to group-level leadership)
  
  
  
  


• Maintain alignment between:
  
  
  
  • Clinical quality
  
  
  • Operational efficiency
  
  
  
  

Inventory & Resource Management

• Oversee:
  
  
  
  • Stock availability
  
  
  • Proper usage of consumables
  
  
  
  


• Work with Finance/Procurement to:
  
  
  
  • Avoid stockouts
  
  
  • Prevent wastage and pilferage
  
  
  
  


• Ensure proper handling of:
  
  
  
  • Drugs (pharmacy)
  
  
  • Medical consumables (hospital)
  
  
  
  

Key Performance Indicators (KPIs)

• Revenue vs target (monthly)


• Patient/customer volume


• Cost control and efficiency metrics


• Compliance score (internal and external audits)


• Patient/customer satisfaction


• Stock management (minimal wastage, no critical stockouts)