• Application Deadline:
• Position: Order Fulfilment Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Logistics 
  
  

Job Summary

• We are seeking a detail-oriented and organized Fulfilment Officer to manage the end-to-end fulfilment process, from receiving and processing customer orders to picking, packing, dispatching, and ensuring timely delivery. The ideal candidate should be customer-focused, organized, and able to work effectively in a fast-paced environment.

Key Responsibilities

• Receive, process, and verify customer orders accurately.


• Pick and pack products according to customer orders and company standards.


• Coordinate with riders, dispatch companies, and logistics partners to ensure timely deliveries.


• Track orders and follow up on pending or delayed deliveries.


• Maintain accurate records of fulfilled, pending, cancelled, and returned orders.


• Monitor stock levels and report low-stock or out-of-stock items.


• Handle customer inquiries regarding orders, deliveries, exchanges, and returns.


• Inspect returned products and ensure proper documentation of returns.


• Ensure the fulfilment area is clean, organized, and properly maintained.


• Work closely with the sales, inventory, and customer service teams to resolve order-related issues.

Requirements

• Previous experience in order fulfilment, e-commerce, logistics, retail, or a similar role is an advantage.


• Good organizational and time-management skills.


• Strong attention to detail and accuracy.


• Good verbal and written communication skills.


• Basic computer skills and ability to work with order/inventory systems.


• Ability to work independently and as part of a team.