• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 3 years



• Location Abuja




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Core Purpose:

• Serve as the company's primary face, delivering exceptional client relations, front-office administrative coordination, and first-line customer support in a fast-paced ICT environment.

Key Responsibilities & Deliverables

• Client Relations & Reception: Welcome visitors, manage the reception area, and route guests to the appropriate departments, creating a professional first impression.


• Customer Support & Inquiry Management: Receive incoming calls, emails, and walk-in requests; log complaints and feedback; and track escalated issues with technical teams through to resolution.


• Administrative Support: Coordinate meeting schedules, manage correspondence, organize front-office filing systems, and perform basic data entry and reporting.


• Brand Representation: Communicate basic company product/service information clearly and maintain high standards of corporate professionalism.

Candidate Requirements

• Education & Experience: OND, HND, or BSc in Business Administration, Mass Communication, Marketing, or a related field, with a minimum of 3 years of experience in customer service or front desk roles (ICT or service sector preferred).


• Technical Suite: Computer literacy including MS Office, professional email etiquette, and basic familiarity with CRM software.


• Domain Knowledge: Basic understanding of ICT products and services is an advantage.


• Core Competencies: Excellent interpersonal and verbal/written communication skills, high emotional intelligence, strong conflict-handling abilities, and a well-presented, organized approach under pressure.