Experienced Hotel Manager at Genesis Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 days ago

Additional Details

Job ID
159147
Job Views
24

Job Description






Job Description




  • An experienced hotel manager oversees daily lodging operations, financial performance, and guest satisfaction across all departments. 



Core Responsibilities




  • Operations Oversight: Manage front desk, housekeeping, food and beverage, and maintenance workflows to ensure seamless day-to-day functioning.

  • Staff Leadership: Hire, train, schedule, and evaluate department heads and staff to maintain high service standards.

  • Financial Management: Monitor budgets, manage revenues, set room rates, and handle expense forecasting.

  • Guest Relations: Resolve escalated complaints and enforce service recovery protocols to protect brand reputation.

  • Compliance & Safety: Ensure facility adherence to local health, safety, and hospitality regulations



Required Qualifications and Skills




  • Education: Degree in Hotel Management, Business Administration, or a related field.

  • Experience: 3 to 5+ years of proven leadership experience in hospitality management.

  • Technical Proficiency: Hands-on knowledge of Property Management Systems (PMS) and budget software.

  • Soft Skills: Exceptional communication, critical thinking, and conflict-resolution abilities



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