Job Description
Role Overview
- The AV Technician is responsible for the installation, testing, maintenance, troubleshooting, repair, and servicing of audio-visual equipment. The role ensures that AV systems and equipment are functioning efficiently and meet required technical, quality, and safety standards.
Key Responsibilities
Installation & Setup:
- Install, configure, and commission AV equipment such as televisions, projectors, sound systems, speakers, amplifiers, microphones, and display systems.
- Set up AV systems at customer locations, offices, showrooms, and service centres.
- Conduct equipment testing and calibration after installation.
Troubleshooting & Repairs:
- Diagnose and resolve technical faults in AV equipment and systems.
- Carry out repairs and component replacements in line with approved technical procedures.
- Identify recurring faults and recommend appropriate corrective actions.
Preventive Maintenance:
- Perform routine inspection and preventive maintenance of AV equipment.
- Ensure equipment is properly configured, cleaned, tested, and maintained to minimize breakdowns.
- Maintain accurate records of equipment servicing and repairs.
Technical Support:
- Provide technical assistance and guidance to customers, sales teams, and other departments.
- Explain equipment functionality, operation, and basic maintenance procedures to customers.
- Escalate complex technical issues to the AV Supervisor or relevant technical team.
Service & Warranty Support:
- Handle assigned service requests and warranty-related technical issues.
- Ensure repairs are completed within the approved turnaround time.
- Verify repaired equipment before release to customers.
Documentation & Reporting:
- Maintain accurate records of installations, repairs, service calls, parts used, and equipment status.
- Prepare service reports and provide updates on outstanding technical issues.
- Document recurring equipment faults and recommend improvements.
Health, Safety & Compliance:
- Follow established safety procedures when installing, testing, and repairing AV equipment.
- Ensure proper handling and storage of tools, equipment, and spare parts.
- Comply with manufacturer specifications, company policies, and technical standards.
Key Requirements
- OND/HND/B.Sc. in Electrical/Electronic Engineering, Electronics, Computer Engineering, Telecommunications, or a related technical field.
- Minimum of 3 years of experience in AV installation, electronics repair, technical support, or a related role.
- Good knowledge of audio and visual equipment, including TVs, projectors, speakers, amplifiers, microphones, and display systems.
- Ability to diagnose electrical/electronic faults using appropriate testing equipment.
- Basic knowledge of cabling, connectors, signal flow, HDMI, USB, Bluetooth, Wi-Fi, and other AV interfaces.
- Good troubleshooting and problem-solving skills.
- Ability to read basic technical diagrams and equipment specifications.
- Good communication and customer-service skills.
- Ability to work independently and as part of a technical team.
- Willingness to travel to customer locations when required.