• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The IT Support Officer is responsible for IT infrastructures proactive monitoring and provides Desktop support, LAN/Wireless connectivity, Endpoint vulnerability & Patch Management, Printer services, quick provisioning of systems.


• The role also includes support services for other infrastructural platforms as stipulated by the IT Manager.

Principal Accountabilities & Responsibilities

• Provides helpdesk support duties to all users in the company including installation and configuration of desktops and laptops.


• Ensures the daily / monthly backup of data in all INQ offices including Abuja and Port Harcourt and liaising with the IT Contact personnel in each of the offices on all IT related issues.


• Provides required IT-support which includes but not limited to Windows Operating Systems and Server Applications, w/ RAID 1 & 5 etc.


• Troubleshoot and resolve of LAN/Wireless issues and uptime availability of network printers.


• Installs or modifies existing installations of networked computer hardware, software, and other components.


• Ensuring that the firewall security aspect of the IT overall security implementation is maintained and functional.


• Monitoring of IT NetBoz EMS in all our Data center and Camera Surveillance system uptime.


• Remote access support and system security update across all of hardware and software platforms.


• Work with internal customers to activate services; and assist with problem resolution as required.


• IT inventory tracking and management.


• On-call and after-hours support

Requirements

• Education, qualifications and special training: BSc / HND Computer Science / Engineering


• MCSE / MCP / CCNA / CCNP Experience: Helpdesk services System & Network Administration Network security System administration and support.

Communication & Work Relationships:

• Internal: The role will involve interfacing and communication with all stakeholders on a regular basis.


• Other Business Units: All Departments.