• Application Deadline:
• Position: Customer Service / Sales Intern



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service  , Sales and Business Development 
  
  

Job Description

• Ensure adequate procedures are implemented and maintained.


• Ensure client requirements are maintained.


• Fully trained on all aspects of Ticketing, PTA’s, fares and Customer Relations.


• Handle customer complaints and work in the capacity of the supervisor when none available


• Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target.


• Ensure the airline product is sold to its maximum capacity.


• Make sure that the uniform is worn in the correct way.


• Provide correct information regarding fares, ticketing, product knowledge and refunds to ticketing staff.


• Guide ticketing staff in right direction where to find information/answers to questions and queries.


• Work with supervisor and senior ticketing staff to organise incentives for ticketing staff to achieve VK sales target.


• Utilize the team roster to compile main roster including Saturday shifts and leave.


• Ensure all shifts are covered in case of training or unexpected sick leave.


• Produce daily stats figures on number and types of tickets issued.


• Develop an in-depth knowledge and understanding of the airline, IATA and Round the world fares.