• Application Deadline:
• Position: Customer Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking a professionaland customer-oriented Customer Support Officer to provide exceptional front-line support to residents within a premium residential estate.


• The successful candidate will serve as a key point of contact for residents, receiving and resolving enquiries, complaints, service requests, and other estate-related concerns while ensuring a seamless and positive resident experience.


• This role requires someone who is highly professional, discreet, responsive, well-organised, and able to communicate effectively with high-profile residents and stakeholders.

Key Responsibilities

• Serve as apoint of contact for residents' enquiries, complaints, and service requests.


• Receive, log, track, and follow up on residents' requests through the designated channels.


• Liase with relevant estate teams to ensure timely resolution of issues.


• Provide regular updates to residents on the status of their requests.


• Escalate unresolved or sensitive matters to the appropriate team


• Maintain accurate records of complaints, requests, resolutions, and resident interactions.


• Monitor response and resolution times to ensure agreed service standards are achieved.


• Provide professional support to residents and visitors while maintaining appropriate confidentiality and discretion.


• Identify recurring complaints or service gaps and escalate them for management attention.


• Support resident engagement activities and other customer service initiatives within the estate.


• Ensure all interactions reflect the organisation's commitment to service excellence and customer experience.

Requirements & Qualifications

• Bachelor's Degree or HND in Business Administration, Hospitality, Mass Communication, Customer Relations, or a related field.


• 2-3 years of experience in customer service, helpdesk, front office, hospitality, facility management, or a related role.


• Excellent verbal and written communication skills.


• Strong interpersonal and relationship-management skills.


• Good knowledge of customer service principles and complaint resolution.


• Proficiency in Microsoft Office .


• Strong organisational and multitasking abilities.


• Ability to remain calm and professional when handling difficult or sensitive situations.


• Excellent attention to detail and follow-through.


• Experience working in a premium residential, hospitalityor high-end customer service environment will be an advantage.

Key Competencies:

• Customer-focused mindset


• Excellent communication skills


• Professionalism and discretion


• Problem-solving ability


• Responsiveness and accountability


• Emotional intelligence


• Attention to detail


• Teamwork and collaboration


• Ability to work effectively in a fast-paced environment.