• Application Deadline:
• Position: Customer Retention Specialist (NYSC Fresh Graduate)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service  , Graduate Jobs 
  
  

About the Role

• We're looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.


• You'll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.

What You'll Do

• Resolve customer issues promptly, following established procedures and policies


• Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi


• Use CRM software to manage customer interactions and log every query accurately


• Escalate complaints to the appropriate teams using the right tools


• Suggest alternatives and solutions to resolve complaints on a priority basis


• Develop retention strategies based on customer feedback


• Negotiate with customers to renew contracts and retain their business


• Assist customers with online payments and ensure they get value from our services


• Report customer issues and trends to your Supervisor so management stays informed


• Attend training and coaching sessions and stay up to date on our products and services

What We're Looking For

• Currently serving or have completed NYSC (NYSC fresh graduate)


• Bachelor's degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field


• Must reside on Lagos Island or its environs


• Excellent customer service and conflict resolution skills


• Strong communication and interpersonal skills


• Working knowledge of CRM, Excel, and Outlook


• Ability to stay calm and professional under pressure


• Empathy, patience, and strong organizational skills


• A persuasive attitude and a passion for sales