Job Description
About this role
- As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products.
- You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms. Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards.
- You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey. This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services.
Responsibilities
- Conduct qualitative and/or quantitative customer research and validate content design.
- Own the POV of the features, products, branding.
- Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling.
- Edit app copy with UX guidance for UI designers to get the best customer flow journey.
- Deliver UX writing in the product across platforms and customer touch points.
- Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services.
- Act as a tone of voice consultant within Moniepoint to provide guidance across all communications.
- Understand different language styles in translation for all our markets.
- Participate in the creative process from concept to completion, providing insights and recommendations.
- Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations.
What Success Looks Like in This Role
- Seamless end-to-end customer flow journeys enabled by clear, intuitive, and accessible UI copy across all product touchpoints.
- Consistent application of brand voice and tone across all product lines and regional market translations.
- Strong cross-functional alignment with design, product, engineering, and legal teams to ship compliant, user-centered features efficiently.
- Measurable improvement in product usability and adoption driven by validated user research and strategic content design decisions.
Experience & Background
- Bachelor’s Degree in English, Communications, Journalism, or a related field.
- Minimum of 3 years of experience as a UX writer or copywriter.
- Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio.
- Fintech or tech industry experience preferred.
Skills & Competencies:
- Demonstrated ability to write clear and engaging content for a variety of digital products and platforms.
- Strong understanding of UX design principles and how content influences user behavior and interaction.
- Familiarity with SEO best practices.
- Familiarity with Agile project management tools like Workfront and design software like Figma.
- Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business.
- Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously.
Why Join Us?
- Cultivate your career in an environment dedicated to a culture of innovation, teamwork, and growth.
- Competitive compensation, benefits, and career growth opportunities.
- Fully remote work culture and support for professional development.
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.