• Application Deadline:
• Position: Inside Sales Consultant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales and Business Development 
  
  

About The Role

• The Inside Sales Consultant (ISC) is responsible for managing existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills. 


• Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience.

Primary Responsibilties

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services


• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued


• Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed


• Build lasting relationships with agents based on trust and reliability


• Utilise software, database, script, and tools appropriately to achieve results


• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service


• Make sales or recommendations for products or services that may better suit the agent's needs


• Take part in training and other learning opportunities to expand knowledge of the company and position


• Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications.

Knowlege and Skill Requirements

• Bachelor’s Degree from an accredited university or college 


• Must be proficient with Microsoft Excel and other Microsoft Office applications


• Excellent use of Freshdesk & Xcally tools


• Must be able to understand and report issues appropriately


• Strong analytical and problem-solving skills


• Provide outstanding customer service.

Key Competencies:

• Strong interpersonal/communication skills


• Takes initiative and ownership


• Must be self-driven


• Detail oriented


• Flexible: willingness to test ideas quickly and take learnings


• Good interpersonal skills.