• Application Deadline:
• Position: Ticketing Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Travels and Tours 
  
  

Key Responsibilities

• Handle flight reservations and ticket bookings for domestic and international destinations.


• Search and compare available flight options, schedules, fares, and airline policies.


• Issue, reissue, revalidate, and cancel flight tickets accurately.


• Process ticket changes, refunds, voids, and itinerary adjustments in line with airline policies.


• Provide clients with accurate information on fares, baggage allowance, travel requirements, and ticket conditions.


• Confirm passenger details and ensure accuracy before ticket issuance.


• Follow up on pending reservations, payments, confirmations, and ticketing deadlines.


• Assist clients with travel itinerary planning and flight-related enquiries.


• Monitor airline schedule changes, cancellations, delays, and other updates and communicate them to affected clients.


• Maintain proper records of bookings, tickets, payments, refunds, and client transactions.


• Coordinate with airlines, consolidators, and other travel service providers when necessary.


• Ensure all ticketing activities comply with company procedures and airline regulations.


• Provide prompt and professional customer service before, during, and after ticket issuance.


• Follow up on unresolved ticketing issues and ensure timely resolution.


• Prepare ticketing and sales reports as required by management.


• Perform other duties assigned by the supervisor or management.

Requirements

• B.Sc., HND, or OND in Travel & Tourism, Hospitality, Business Administration, or a related field.


• 1–3 years of experience in airline ticketing or travel operations is an advantage.


• Knowledge of airline reservation/ticketing systems such as Amadeus, Sabre, Galileo, or other GDS platforms.


• Good knowledge of airline fares, ticketing rules, baggage policies, and travel procedures.


• Strong attention to detail and numerical accuracy.


• Excellent communication and customer service skills.


• Good computer and internet skills.


• Ability to work under pressure and meet ticketing deadlines.


• Good organizational and problem-solving skills.


• Professional, responsive, and customer-focused attitude.