• Application Deadline:
• Position: Account Manager SMB



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

The Journey

• Own a portfolio of SMB partners end to end (their orders, GMV, AOV and profitability) and build account plans for the partners with the most potential.


• Drive commercial growth: negotiate commissions and terms, secure promotions and new branches, and upsell Glovo Ads and in-app visibility products.


• Run a high-tempo engagement rhythm: around 40 focused partner calls a day and 1–2 field days a week meeting partners face to face.


• Lead with data: run weekly portfolio reviews in Looker, Google Sheets and Salesforce, spot trends early, and bring partners clear, data-backed business reviews.


• Fix what costs partners orders: partner with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times.


• Be the voice of the partner inside Glovo: share market insights and help shape new campaigns and products.


• Protect the portfolio: spot at-risk partners early, resolve escalations end to end and keep churn low.

Qualifications

• 1–3 years in account management, sales, business development or merchant/vendor management, ideally in a marketplace, food delivery, fintech, e-commerce or FMCG business.


• A track record of hitting commercial targets and negotiating with business owners. You handle objections and you close.


• Strong analytical skills. You're confident in Excel/Google Sheets and dashboards and use data to decide where to spend your time.


• Experience managing many accounts at once with discipline and follow-through.


• Ownership and resilience. You solve problems end to end and do your best work in a fast-moving environment.


• Excellent spoken and written English. You're based in Lagos or Abuja and happy to spend time in the field.

Nice-to-have;

• Knowledge of food delivery / q-commerce metrics and the Lagos or Abuja restaurant and retail scene.


• Experience selling digital ads or promotions


• SQL or Looker skills.


• Yoruba, Hausa, Igbo or Pidgin.


• Bachelor's Degree in Business, Economics, Marketing or a related field.