• Application Deadline:
• Position: Travel Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Travels and Tours 
  
  

Key Responsibilities

• Search and recommend suitable domestic and international flights based on clients’ needs and budgets.


• Make and manage flight reservations and issue airline tickets.


• Prepare and modify travel itineraries, including rebooking and rerouting.


• Process flight changes, cancellations, refunds, and ticket exchanges in accordance with airline policies.


• Advise clients on baggage allowances, travel documentation, airport procedures, and airline requirements.


• Monitor flight schedules, delays, cancellations, and other operational changes.


• Provide timely assistance to clients before, during, and after their trips.


• Maintain accurate customer and booking records.


• Liaise with airlines, consolidators, and other travel suppliers when necessary.


• Ensure compliance with airline rules, fare conditions, and company policies.


• Identify opportunities to provide additional travel services such as hotels, transfers, travel insurance, and tours.


• Handle customer complaints professionally and work toward satisfactory resolutions.


• Keep up to date with airline schedules, fare rules, travel regulations, and industry developments.

Performance Indicators

• Accuracy of bookings and ticketing


• Customer satisfaction


• Response and resolution times

Key Skills

• Airline reservation and ticketing


• Customer service


• Itinerary planning


• Fare calculation


• Problem-solving


• Communication and negotiation


• Attention to detail


• Time management


• Travel technology/GDS proficiency


• Sales and relationship management