• Application Deadline:
• Position: Partner - Customer Success Cloud Sales



• Job Type Full Time



• Qualification BA/BSc/HND , Professional Certificate



• Experience 3 - 7 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Reports To: Senior Manager - Cloud Business Commercial

Division: Enterprise Business 

Mission

• Drive adoption, engagement, and retention of MTN Cloud customers through proactive customer success management.


• This role serves as a strategic partner for startup and SME customers post-sale—ensuring activation, usage, value realization, and upsell opportunity identification throughout the customer lifecycle.

Description

• Proactively manage a portfolio of cloud customers (especially MSEs and early-stage startups) from onboarding to renewal.


• Guide customers through activation milestones, recommend product use cases, and monitor engagement.


• Track usage metrics, identify adoption risks, and intervene early to reduce churn.


• Share customer feedback with Product, Technical, and GTM teams for continuous improvement.


• Collaborate with Sales for upsell, renewal, and case study development.


• Maintain health scores, lifecycle stages, and contact logs in CRM


• Provide Customer Success input into segment playbooks and journey flows


• Coordinate with technical support and onboarding teams to resolve friction points

Requirements

Education:

• First degree in Business, Communications, Marketing, or IT-related field


• Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage


• Fluent in English and one local Nigerian language preferred

Experience:

• 3-7 years’ experience which includes


• Minimum of 3 years experience in customer success, account management, or B2B client-facing role


• Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack, etc.)


• Familiarity with usage metrics, onboarding journeys, and CRM tools.